Our Trusted Partners
Are We in Your Area?
Use the coverage checker to see if we're already in your area. If not, we'll come to you.
Why Zoom Home?
Limitless Work and Play
No data caps or overuse charges so you can stream, play online and enjoy crystal clear connections with co-workers.
Wait-Free Internet
Less buffering, more bonding. Less lagging, more laughing. Less waiting and more winning.
No Missed Connections
Your fibre lines are safe and secure from cyber attackers and hackers, with excellent support when you need it.
How Do I Get Connected?
- 1
Check Coverage
Check if fibre is available in your area by searching for your address on our coverage map.
- 2
Place Order
Choose from a range of popular ISPs and various packages.
- 3
Schedule Installation
We'll come to you when it suits you, free of charge!
- 4
Get Connected
You'll be activated within 72 hours!
Are You a Multi-Dwelling Unit?
Find the best fibre packages for your complex or apartment building.
Contact UsFAQ's
What is fibre internet?+
Fibre internet refers to an internet connection that utilises fibre-optic cables to transmit data at incredibly high speeds. It offers faster and more reliable internet compared to traditional copper-based connections like DSL or cable.
How does fibre internet work?+
Fibre internet works by transmitting data using pulses of light through thin strands of glass or plastic fibres. These fibres carry the data over long distances with minimal loss, resulting in faster internet speeds and higher bandwidth capabilities.
What are the benefits of fibre internet for residential use?+
Fibre internet offers several benefits for residential users, including high-speed connections for seamless streaming, gaming, and downloads; reduced latency for smoother real-time applications; and reliable service that is less prone to interference from weather conditions.
Is fibre internet available in my area?+
Fibre availability depends on your location. Our fibre network is always expanding, but coverage may still be limited in some regions. Use our coverage checker to determine if fibre is available at your address.
How do I get fibre internet installed at my residence?+
Check your area coverage, choose a package and ISP that suit your needs, schedule installation for a time that works for you, and get activated once your chosen internet service provider connects you.
Can I use my existing Wi-Fi router with fibre internet?+
Unfortunately not. Fibre optic cables transmit data at incredibly high speeds and require special Optical Network Terminal (ONT) routers which are equipped for this. Zoom Fibre will need to install a new router at your residence when you sign up.
Is fibre internet affected by power outages?+
Fibre optic cables transmit data using light signals, so the network itself is not affected by power outages. However, without electricity in your home, your fibre router will not have power and therefore be unable to provide an internet connection.
What should I do if I experience issues with my fibre internet connection?+
If you encounter connectivity problems, it's best to contact your chosen internet service provider. You can also contact Zoom Fibre for network-related assistance.